Brake Check, a 50-year old San Antonio based brake and auto service company with over 50 locations across Texas was faced with upgrading its IT infrastructure and modernizing its technology platform stack.

This project involved moving their technology platform to the Microsoft Cloud, implementing Office 365 for communications and collaboration, establishing a hybrid cloud infrastructure and modernizing their customer service applications to allow them to centralize and scale their systems and integrate them with new auto shop operations systems for better and more efficient data reporting and customer service education.

"Our digital transformation has empowered our customers to make better informed decisions about
‍their vehicle maintenance by providing complete vehicle maintenance history and repair information through rich media content and transparency."

~ Dean Kimball, CIO

Upgrading 30 year-old operations systems and upgrading all business software and the server farm presented a few challenges which required significant planning and coordination.

Xemble first deployed the infrastructure team to assure that the server farm was immediately upgraded.

Office 365 was immediately implemented to to enable anywhere anytime access and communications of needed systems.

We then implemented Active Directory on Azure, synced with Azure Active Directory and configured a hybrid cloud infrastructure.

The DevOps team was also deployed to start planning the customer service system which was named Sales GUI.

The goal of the modernization process was to implement an architectural and development system that could take advantage of modern tools and processes, deliver updates and changes more quickly from a centralized system and provide data reporting not previously available.

This required extensive communications with the client and select auto shop systems vendors to help understand the integration with multiple products and incorporating the information into a concise information delivery system for auto shop customers through the mobile presentation systems, iPads.

Xemble worked very closely with BrakeCheck management team and developed a tailored shop management system which included a vehicle identification number recognition (VIN) system to record & track vehicle maintenance records using iPad cameras to record and register the VIN and also for integration with other shop systems such as their tire alignment systems and coordination with shop bay scheduling systems and designing a graphical interface to present maintenance recommendations to customers with rich media content and better inform customers about repair issues and the impact to their vehicle, as well as, pricing and scheduling information.

Since the implementation of the system, BrakeCheck now has centralized reporting of all their shops and now has an architecture and development system in place to implement changes and continuous improvement to their systems.

The Sales GUI application has also improved customer satisfaction and improved sales.

Customers are very happy with the complete information being delivered and are now empowered to make their decisions based on the information presented.